Refund policy

Returns and Refunds Policy

Thank you for shopping with us. We strive to ensure that every customer is satisfied with their purchase. Please review our returns and refunds policy below.

Refunds and Replacements

We only offer refunds or replacements under the following circumstances:

The product arrived damaged or defective.

The customer received the incorrect item.

Items are missing from the order.

The order was never delivered.

If any of these situations occur, please contact us by sending clear photos or videos as proof so that we may review the issue and offer an appropriate solution.

Timeframe for Requesting a Refund

Customers must submit a refund request within 30 days of receiving their order.
Requests submitted after 30 days will not be eligible for a refund or replacement.

Non-Refundable Situations

We do not accept returns or offer refunds for the following reasons:

The customer changed their mind after making the purchase.

The customer does not like the product after receiving it.

The customer wishes to return the product even though it presents no defects or issues.

Contact Information

If you experience any issues with your order, please contact our support team, providing your order number and attaching evidence of the problem; we will assist you as soon as possible.